FAQ

FAQ

1. How long will my order take to arrive?
Deliveries within USA/UK/EU usually take 5 to 10 business days, depending on the area and order volume.
You will receive a tracking number as soon as your order has been shipped.

2. Can I exchange or return a product?
Yes! You have up to 14 days from the date of delivery to request an exchange or return.
The product must be unused and in its original packaging.
For more information, please contact us by email.

3. What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard), PayPal, and other secure payment methods.
All transactions are 100% safe.

4. Are the products original and safe?
Yes, all our products are authentic, certified, and of high quality, carefully selected for your skincare and beauty routine.

5. How can I contact Eluzza?
You can email us anytime at support@eluzza.com
We reply within 24 to 48 business hours.

6. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking link to check the delivery status at any time.